Return & Refund Policy

At Eclipse Lifting Gear, we want customers to receive products that meet our quality standards. This policy explains when a refund or replacement may be available.

Defective Products

We offer a 30-day defect claim period beginning on the date your order is delivered.

If you believe your product has a manufacturing defect, you must contact Eclipse Lifting Gear within 30 days of delivery.

Video Proof Required

To submit a defect claim, you must provide:

• Your order number
• A description of the alleged defect
• Clear photographs when requested
• A clear video demonstrating the alleged defect or issue

The video must reasonably demonstrate the claimed defect. We may request additional information or evidence when necessary to evaluate a claim.

Approval of Claims

Submitting a defect claim does not automatically guarantee a refund or replacement.

Eclipse Lifting Gear will review the submitted information and determine whether the issue appears to be a qualifying manufacturing defect.

If the claim is approved, we may, at our discretion and subject to applicable law:

• Issue a full or partial refund
• Provide a replacement product
• Provide another appropriate resolution

Non-Defective Returns

Unless otherwise required by applicable law, Eclipse Lifting Gear does not accept returns solely because a customer changes their mind, orders the wrong product, dislikes the product after use, or no longer wants the product. Products damaged through normal wear, misuse, abuse, improper use, unauthorized modification, accidents, or use contrary to instructions are generally not considered manufacturing defects.

Products Damaged Through Use

A product that has been damaged while being used does not automatically qualify as defective.

Examples of circumstances that may result in a claim being denied include:

• Excessive force
• Improper use
• Use for purposes other than intended
• Unauthorized modifications
• Cutting, tearing, or altering the product
• Failure to inspect the product before use
• Continued use after discovering damage
• Normal wear and tear
• Damage caused by accidents

Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase. The time required for a refund to appear may depend on your payment provider or financial institution.

Shipping

Unless otherwise required by applicable law, original shipping charges may be non-refundable. Eclipse Lifting Gear may provide return or replacement shipping instructions on a case-by-case basis for approved defect claims. Customers should not ship products back without receiving instructions from Eclipse Lifting Gear.

Fraudulent or Abusive Claims

We reserve the right to deny claims that appear fraudulent, abusive, misleading, or inconsistent with the evidence provided. We may request additional information to verify a claim.

Affiliate and Manufacturer Claims

Our products may be promoted by independent affiliates, influencers, creators, or other marketing partners and manufactured or supplied by third-party manufacturers.

Statements made by affiliates, influencers, creators, manufacturers, or other third parties are not necessarily statements made by Eclipse Lifting Gear unless expressly authorized by Eclipse Lifting Gear.

To the maximum extent permitted by law, Eclipse Lifting Gear is not responsible for unauthorized representations, promises, guarantees, or claims made by independent third parties.

How to Request a Refund

To submit a defect claim, contact Eclipse Lifting Gear using the customer-support contact information listed on our website.

Include:

1. Your full name
2. Order number
3. Date of purchase
4. Description of the issue
5. Clear video showing the alleged defect
6. Photographs or other information requested by our support team

Policy Changes

Eclipse Lifting Gear reserves the right to modify this Return & Refund Policy at any time. The version posted on our website at the time of your purchase will generally govern your transaction, subject to applicable law.

Contact

For questions regarding returns, refunds, replacements, or defect claims, contact Eclipse Lifting Gear through the contact information provided on our website.